Boys Hope Girls Hope is the catalyst that helps young people achieve their full potential. We are connecting with youth when they are 10-13 years old, who are bright, motivated, and inspired to help their families break the cycle of poverty and create a new beginning. In partnership with their families and guardians, our job is to guide and nurture them on the way there. We help them find their purpose and passion by exposing them to life, educational, and professional opportunities they might not otherwise be able to access.
We make a long-term commitment to our young people from middle school, through high school, college, and into their early careers. There is one program with two unique but complementary pathways to meet young people’s needs. Our Academy provides year-round, out-of-school time programming. Our Residential pathway serves as the primary home for scholars who receive round-the-clock care in a structured and loving environment. We provide scholarships, wrap-around support and connections to internships and jobs for post-secondary/collegian students.
The Boys Hope Girls Hope Network includes more than 250 team members and 300 volunteers, who work together to serve more than 1,200 young people in cities across the United States, Guatemala and Mexico. Scholars come from a wide variety of backgrounds, and we encourage applicants with diverse backgrounds and experiences to apply.
To nurture and guide motivated young people in need
to become well-educated, career-ready men and women for others.
Deadline: Open until filled
Status: Full-Time, Salaried
Type: Senior Level Management
Location: New York
The Senior Director of Scholar and Alumni Services (SDSAS) is a full time, live-off campus position, which is responsible for the oversight of all programmatic operations and related services, and in collaboration with the ED, articulates and supports the implementation of the strategic vision of the agency. This position evaluates the effectiveness of programs and provides ongoing feedback; raises the agency’s profile through external communications; provides mentoring, guidance, supervision, and professional development to program staff; and enhances the structure of the organization by staying abreast of developments in youth development and education. The SDSAS will also be responsible for the college process and preparation of our current scholars, and the college retention and support of our collegians. He/she is primarily responsible for providing or overseeing the coordination of all college related services and ensuring that the organization is effectively supporting the college graduation and career and life success of its graduates.
Under the guidance of the Executive Director, the SDSAS is responsible for the overall design, implementation, and execution of Boys Hope Girls Hope of New York’s college and collegian programming. The SDSAS conducts outreach to college and scholarship organizations, helps build the profile of Boys Hope Girls Hope of New York in the college access world, and works with parents, providers, and residential staff to help scholars access and achieve college graduation. The SDSAS fosters a “college going culture” and “to and through college” mindset while scholars are in the program and beyond. Ultimately, the SDSAS is responsible for ensuring that 100% of Boys Hope Girls Hope of New York students matriculate to a strong college fit, receive financially feasible funding, and have the appropriate continued support to graduate from a post-secondary institution.
Leadership, Staff Management and Organizational Strategy
- Supervise, train, and support the three program directors and the Scholar and Alumni Services Coordinator; working closely with senior program staff to build their skills and confidence so that they can mentor, encourage, and motivate all staff. Provide assistance and guidance on how to troubleshoot program and staff performance challenges. Mentor directors, managers, and coordinators on how to proactively engage in planning to improve program management.
- Deploy resources efficiently and effectively toward organizational goals, work with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills.
- Establish annual program, departmental, and staff goals and objectives and track results against these goals as well as accountability protocols.
- Participate in the budget development process and maintain a high level of fiscal responsibility.
- Create and support a high-performing culture in the program department aligned with Boys Hope Girls Hope of New York’s core values: Dignity, Vision, Compassion, and Courage. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal by clearly communicating agency vision, implementing yearly staff development plans, and mentoring. Coordinate with the Chief Operating Officer to identify and create leadership and professional development opportunities for staff.
- Serve as liaison to key programs and agencies.
- Organize weekly or bi-weekly meetings and check-ins to ensure that the team is appropriately prepared to support individual caseloads of students.
- Attend professional development opportunities and maintain active membership in CACNY, NYSACAC, NACAC, College Action Network, and other relevant organizations.
- Act as the lead liaison between partner school guidance/college counselors, Boys Hope Girls Hope of New York staff, admission offices, students, and parents.
Program Oversight and Evaluation
- Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
- Ensure the social/emotional needs of the scholars are being met, and if it is not within the capacity of the organization—Referrals are made.
- Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
- Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process. Use the existing Salesforce CRM platform to increase Boys Hope Girls Hope of New York’s efficiency, transparency, and collaborative efforts among teams.
- Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
- Develop an assessment protocol to determine the feasibility and sustainability of programs as well as lead to more effective and efficient service delivery.
- Analyze and assess programs based on data collected and implement corrective measures if required.
- In collaboration with the Administration, review and update the emergency response protocols and help in facilitating the staff training.
- Chair the Student Interest and Program Team meetings and other committees or meetings as assigned.
- Liaise with the Boys Hope Girls Hope Network Headquarters as needed.
- Provide onboarding procedures for staff directly reporting to you. To include but not limited to coordinating with Network Headquarters to complete federal and local fingerprints, drug test, background checks, and ensuring necessary access is provided per employment level. (i.e. level 1, 2, 3, 4 volunteers)
Master’s Degree required in school counseling, higher education administration, or similar preferred
At least one year of experience working with youth in a classroom, after-school, or recreation environment
A minimum of 3-4 years of college counseling experience with high school students in an urban setting
Program/Project management experience (certification preferred)
Ability to speak and write Standard English appropriately in a school setting
Must pass criminal background check and fingerprinting
Math and English skills (K-12). Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage
- Exceptional verbal, written, and interpersonal communication skills. Ability to effectively present information and respond clearly to inquiries from other staff members and scholars. Ability to draft reports and correspondence consistent with the duties of this job. Ability to interface effectively with scholars, staff, volunteers, stakeholders, donors, and community members.
- Spanish is desirable but not required.
- Strong reasoning skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Preference given to candidates with experience with the CUNY and SUNY systems and the NY State Opportunity Programs (SEEK, HEOP, EOP)
- Knowledgeable in Microsoft Office suite programs
- Comfort working in a fast-paced, dynamic environment.
- Demonstrated success developing school programs and school culture.
- A “whatever it takes” mentality and willingness to adapt and problem-solve for concrete outcomes.
- Zest, grit, hope, love, social intelligence, gratitude, and a sense of humor
- Articulate, professional demeanor with strong self-confidence and initiative.
- Ability to handle conflict professionally and productively.
- Commitment to Boys Hope Girls Hope of New York’s mission and vision of preparing students for life after high school and for being men and women for others.
- Schedule flexibility is a must as the position will entail some later evening and weekend hours as well as local and regional travel.
Benefits & Applying
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EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION
Boys Hope Girls Hope is an equal opportunity employer. Applicants are considered for any position applied for without regard to race, ethnicity, color, national origin, ancestry, religion, sex, age, disability, military service, sexual orientation, marital status, genetic information, or any other basis prohibited by Federal, state, or local law. Learn more about our commitment to Diversity, Equity and Inclusion.
The Boys Hope Girls Hope Network is constantly growing with team members, including paid employees and long-term volunteers, working together to serve an ever-increasing population of young people across the United States, Guatemala, and Mexico. With your enthusiasm to join us, our potential for an even wider reach is limited to nothing!